Mutual Jewel vault combination wont unlock : Locksmith

Have the combination and when I dial it in I get the mechanism to stop turning the dial. However I still cant turn my lever to open the safe. Not sure what’s happening here and my instructions for my combination were essentially opposite of what was written (said Right 4x, left 3x etc… but what got the dial to stop rotating was Left 4x, Right 3x etc…)

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