So I had an irate customer come in. Apparently, she dropped off a lock for her storm door about 5 months ago and never received a call about it. After searching the shop, I found it hidden away behind some boxes near the front counter. Seems like the guy who quit a few months back got in over his head with this one and instead of asking for help, he just decided to hide the lock… Quite typical of him, I’m glad he is gone!
Does anyone recognize the brand on this one? There are no markings. The customer said the brand was on the profile cylinder. I vaguely remember D bitching about the cylinder because it was too hard for him to rekey and I think it was just a CES one, so not really specific to the latch I have here.
I want to try and put this thing back together, I’m guessing it will. But, if I can’t get it, I want to just get a replacement latch for the customer. Is there anything specific I need to know about that? Can I just measure the body of the latch and match that up to a replacement?
When D was working on this before and after he had fully disassembled the profile cylinder and couldn’t get it back together, I told him to just replace it with one from our stock. I remember him sliding the cylinder in the body and it was in place, but the bolt wouldn’t throw. Examining it now, it seems like the part of the bolt the cam interacts with is too square or perhaps the cam is too square, either way has the same result: the bolt won’t throw.
What would you do in this situation? I’m kind of irritated I am STILL cleaning up this fucker’s mistakes after almost 4 months. I want the customer to be happy and I don’t want her to feel like our shop screwed her in any way.